| Problem | What to do |
|---|---|
| I cannot see a menu item | Ask the owner to check Organization → Users permissions. Check whether the feature needs the Launch or Business plan. Open Settings → Sidebar and select Show all items. Refresh after access or plan changes. |
| I am sent back to onboarding | Setup is incomplete. Finish all required fields. The website name must show Available before you can continue. |
| Changes are not visible on the storefront | Confirm you selected Save changes, Finish or Publish. Confirm the trip, page or post is Published, not Draft. Refresh the storefront. Check that your theme supports that section and that staff permissions allowed the save. |
| My editor content disappeared | Recovery drafts live in the current browser only. Return using the same device, browser and profile. They do not sync and may vanish if browser storage is cleared. |
| My custom domain is pending | Copy the displayed DNS host and server IP exactly. Remove conflicting A records for the same host. Wait for propagation. If DNS verifies but the certificate stays pending for a long time, contact TripEleven support. |
| Upload fails or storage is full | Confirm the file is an image. Try a smaller file. Check usage on Media. Delete only assets you are sure are unused, or upgrade your plan. |
| Publish or save fails | Read the error and return to the named editor step. Complete highlighted required fields. Check your connection and retry once. Avoid editing the same item in multiple tabs. If it continues, use the dashboard feedback button with the page name, action and exact error message. Never include passwords or secret keys. |