> ## Documentation Index
> Fetch the complete documentation index at: https://help.tripeleven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle Inquiries

Storefront visitor messages appear under **Leads**.

1. Select an inquiry row to open it.
2. Review sender, contact details, related trip, date and message.
3. Select **Reply** to open your email application.
4. Update the status as work progresses.

| **Status** | **Meaning** |
| :- | :- |
| **New** | Not reviewed |
| **Contacted** | Your team has replied or reached out |
| **Converted** | Inquiry became a customer or booking |
| **Closed** | No further action needed |

Statuses are shared workspace tracking. Replying by email does not change the status automatically

![Image 28](https://mintcdn.com/trip-eleven/E7cvxNc-R4zUEGiv/images/image-28.png?fit=max\&auto=format\&n=E7cvxNc-R4zUEGiv\&q=85\&s=e196ed2cfb20bebbfd69e3c27b223459)


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